Terms and Conditions
1. Contracting party
The contracting party is the sole trader:
Claas Normann Mäder-Rønnestad
trading under the business name
ONNO Hotel by Norman
Königstraße 42
24768 Rendsburg
Germany
2. Conclusion of the contract
Bookings are only available to persons aged 18 and over.
A binding accommodation contract is concluded upon the hotel’s confirmation of the booking, or at the latest upon the guest’s use of the hotel’s services, regardless of whether the booking is made by telephone, by email or via the booking engine on the website.
Verbal side agreements must be confirmed in writing (by email) to be valid.
3. Prices and Payment
The prices quoted are dynamic and vary depending on demand, availability and the time of booking. The prices displayed at the time of booking apply.
All prices are gross prices and include the applicable statutory value-added tax. Value-added tax is shown separately on the invoice.
Payment must be made no later than at check-in.
For non-cancellable rates or those requiring advance payment, the total amount will be charged prior to arrival. These rates are non-refundable.
Payments can be made using the payment methods offered. The technical payment service provider is Stripe; the hotel uses the MEWS PMS system.
Any bank charges or other costs arising in connection with cancellations, changes or no-shows shall be borne by the guest.
4. Arrival and Departure
Rooms are available from 15:00 on the day of arrival.
Arrival after 10.00 pm is only possible by prior arrangement and subject to valid advance payment.
On the day of departure, rooms must be vacated by 11.00.
Room cleaning is provided on request during your stay.
5. Stays and changes
Shortening or altering a stay that has already commenced is generally not permitted, unless the hotel expressly agrees to such a change.
In the event of early departure, the originally booked stay will be charged in full.
Please note: The room is reserved exclusively for the guest for the entire booked period and cannot be allocated to anyone else.
6. Cancellation Policy
Individual bookings
Cancellation is free of charge up to 12:00 on the day before arrival, provided the booking was made directly with the hotel (by telephone, email or via the website).
In the event of a later cancellation or no-show, 100 per cent of the accommodation price will be charged.
The guest reserves the right to prove that the hotel has incurred no loss or only a lesser loss.
Group bookings (including booked services)
4–9 rooms
- up to 3 weeks before arrival: 50 per cent
- up to 2 weeks before arrival: 80 per cent
- from 7 days before arrival: 100%
10–19 rooms
- up to 6 weeks before arrival: 50%
- up to 4 weeks before arrival: 80%
- from 14 days before arrival: 100%
20 or more rooms
- up to 12 weeks before arrival: 50%
- up to 8 weeks before arrival: 80%
- from 30 days before arrival: 100%
Events
- From 3 weeks before the event: 50 per cent
- from 2 weeks before the event: 80%
- From 7 days before the event: 100 per cent
The following also applies here: the client reserves the right to prove that no loss or a lesser loss has been incurred.
We strongly recommend taking out travel cancellation or event cancellation insurance.
7. Guaranteed booking
Providing a valid credit card guarantees the booking; the room remains reserved for the entire night.
If no credit card is provided, arrival must be confirmed by 6.00 pm on the day of arrival at the latest; otherwise, the hotel reserves the right to reallocate the room.
8. Pets
Dogs are permitted only upon prior request.
Cost: €25 per night (including additional cleaning).
Dogs are not permitted in the breakfast room and must not be allowed on furniture or beds in the room.
9. Smoking
Smoking is prohibited throughout the building.
In the event of a breach, a cleaning fee of €500 will be charged. This covers, in particular, special cleaning, additional labour costs and loss of revenue due to the room being temporarily unavailable for letting.
The guest reserves the right to prove that the damage incurred was less than this amount.
10. Damage and Guest Liability
The guest is liable for damage to the room, furnishings or the building in accordance with statutory provisions.
In addition to the direct repair or cleaning costs, any demonstrable loss of income resulting from the property being temporarily unlet may also be charged.
11. Parking
Hotel parking spaces are available for a fee. There is no security or supervision.
The hotel shall only be liable in cases of wilful misconduct or gross negligence, or in the event of a breach of material contractual obligations. No liability is accepted for damage caused by third parties (e.g. other guests).
Parking and removal of vehicles by hotel staff is provided solely as a courtesy. Any damage must be settled through the vehicle owner’s motor vehicle liability insurance.
Bicycles may be parked in a secure, CCTV-monitored area. Use is at your own risk.
12. Wi-Fi
Free Wi-Fi access is available to guests.
Details regarding data processing and logging are set out in the privacy policy.
13. Data Protection
The hotel’s Privacy Policy, in its current version, applies.
14. Governing Law and Jurisdiction
German law shall apply.
For traders and legal entities, the place of jurisdiction is Kiel, insofar as permitted by law.
For consumers, the statutory place of jurisdiction shall apply.
Date: January 2026